postage is determined by the weight of the items you have ordered, DPD deliveries are based on 28kg increments this allows for packing materials and box weight,
Examples of mainland UK postage (Approx) Prices ar subject to change at short notice
0-100g = £1.15
100g-2kg = £2.99
2kg-28kg =£6.50
28kg-56kg =£13.00
56kg-84kg =£19.50
112kg-140kg = £26.00
168kg-196kg =£32.50
196kg-224kg = £39.00
252kg-280kg =£45.50
280kg-308kg =£52.00
308kg-336kg =£58.50
336kg-364kg =£65.00
364kg-392kg =£71.50
392kg-420kg =£78.00
Pallet delivery 360kg-1000kg = £ 80.00
Returns & Items you are not satisfied with.
If you are dissatisfied with an item, we want to quickly correct the problem. We will gladly replace or exchange the item, or refund the amount you paid. You may return items that are unsatisfactory within 30 days, providing they are unused and in their original packaging.
Returns are simple they can be done from your account by logging in and via the RMA form or give us a call on 07807 212808 and we will assist in the process, We encourage you to call our customer service on 07807212808 prior to returning any goods so we can discuss the options and provide you with the best service.
Our Returns address is
The Pellet Guys
Unit 5
Matching Airfield
Water Tower Site
Abbess Roding
Ongar
Essex
CM5 0JR
Email :- paul@thepelletguys.com
Telephone:- 07807212808